All reservations requests must be paid in full at the time of booking in order to be confirmed.

A valid mayor credit card (CC) must be provided in order to issue a reservation confirmation letter. The CC provided will be kept on file and will be used to charge the corresponding cancellation, no show, or early check out fee if applicable.

Cancellations made with 60 days or more from check-in date will receive a full refund. Full refund will be made within 7 business days from the date the cancellation was requested.

Cancellations made with 59 days to 30 days from check-in date will be assessed a one (1) night per person cancellation fee. Balance refund will be made within 7 business days from the date the cancellation was requested.

Cancellations made with 29 days to 7 days from check-in date will be assessed a two (2) nights per person cancellation fee. Balance refund will be made within 7 business days from the date the cancellation was requested. In addition the corresponding Premium/Platinum nights indicated in the reservation confirmation letter will be deducted from their membership.

Cancellations made with 6 days from check-in date will not be reimbursed. In addition the corresponding Premium/Platinum nights indicated in the reservation confirmation letter will be deducted from their membership.

The same cancellation policies will apply to reservations made with Imperial Week Certificates and the Rewards Program credits.

Modifications on confirmed reservations will generate the corresponding cancellation fees (if applicable) according to the date the modification was requested.

No shows and early check-outs will not be reimbursed. (Emergencies are exempt).


In ULTIMATE LEISURE CLUB INC., we understand that booking online requires trust, and by virtue of that we value your trust. We also understand that our top priority is to ensure the security and confidentiality of the personal information that you provide to us. Please read these policies carefully in order to understand our privacy practices. By accessing, visiting or using, in any way, this website, you agree to be governed by the privacy policies set forth herein. Be sure to check this page periodically to stay current with the latest version of the Terms and Conditions. We reserve the right to change or otherwise modify the Agreement at any time at our sole discretion, without previous notice, and your future accessing to the Website will mean acceptance of the terms and conditions updated or changed.

OBJECT. - This website is only used in order to collect and manage your personal information for the following purposes:

  • Marketing and management of ULTIMATE LEISURE CLUB frequent travelers club memberships.
  • Providing travel information, identifying the availability of tourist products and services, conducting legitimate reservations or for otherwise transacting business with travel and lodging service suppliers.
  • Selling of products and / or tourist services.
  • Providing the services and tourist products that you purchase.
  • Contacting you and sending you information about our products or services, including the sending of advertisements and newsletters.
  • Reporting changes in our products or services.
  • Fulfilling our obligations to our customers.
  • Evaluating the quality of the products and / or services that we offer.
  • Informing to the tourist service exchange companies with whom we hold contracts, about your purchase of membership so they provide you with their service.
  • Providing service to members of the ULTIMATE LEISURE CLUB frequent travelers club.
  • Contacting you with financing companies as you may request.

USE OF THE WEB SITE. - As a condition of your use of this Website, you warrant that:

  • You declare that you have the legal authority to create a binding legal obligation.
  • You will use this Website in accordance with the terms and conditions set forth herein.
  • You should use this website only for making or purchasing legitimate reservations. You may not use this website for any other purpose, including but not limited to making speculative, false or fraudulent reservations.
  • You may only use this Website for making legitimate reservations for you or for another person for whom you have legal authority to represent.
  • All the information that you provide in this Website is true, accurate, current and complete.
  • You will be liable for any and all access to this website through your registered account. You may supervise the use of your account and may be hold liable if misused by someone other than yourself. We have the right, at our sole discretion, to deny access to this Website and the services that we offer to anyone, at anytime, for any reason, including but not limited to, the violation of these privacy policies.
  • This Website and its contents mentioned herein, including but not limited to: text, paragraphs, sentences, specific combination of words, letters or phonetic elements, graphics, icons, brands, logos, graphic design works, photographs , advertisements, patents, business method, specific combination of colors and shapes, editorial material, printed, search formats, digital downloads, data compilations, source code, and software, are property of ULTIMATE LEISURE CLUB INC., (ULTIMATE LEISURE CLUB INC., may hold the licenses and rights of use) so you may not copy, reproduce, republish, upload, modify, transmit and distribute such content without the prior written permission of ULTIMATE LEISURE CLUB INC., except in cases (a) in which you download information to view and print the material that is contained in this website or (b) in which you download or print materials that you receive from ULTIMATE LEISURE CLUB INC. In the said two situations you may use it solely for your personal use. You may not reproduce it totally or partially. You may not use the contents for commercial profit.

Likewise, you also agree not to:

Use this Website or its contents for any commercial purpose.

Make hypothetical, false or fraudulent reservations.

Access, monitor or copy any content or information of this Site using a robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.

'Frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written permission.

AGE AND LIABILITY. - You declare -regardless of your country of origin- that you are of an age such that you are allowed to use this site, to sign and to be bound to these Terms and Conditions, and to be responsible for the legal obligations that bind with any liability incurred by using this Site. You understand that you will be financially responsible for the misuse of this Site and for others who access it using your individual login data.

The following is the Privacy Policy applicable by ULTIMATE LEISURE CLUB INC., when collecting personal information through the website: ultimateleisureclub.com

ULTIMATE LEISURE CLUB INC., is committed to protecting your privacy. Accordingly, all personal information will be kept in the strictest confidentiality and it will not be used for other purposes except as mentioned herein, unless there is a change in the Terms and Conditions. Once the purpose of processing your personal information is met, the information will be safeguarded for the sole purpose of identifying potential future liabilities for misuse, until its lawful or contractual prescription. During this period, personal information cannot be processed. After this period your personal information will be disposed.

-Nature of the information that we collect. Generally, we receive and store any information you enter in our website or otherwise you provide. This includes personal information that can identify you, including your name, last name, nationality or citizenship, phone number, address, and email address, fax number and billing information (such as credit card number, cardholder name and expiration date). Similarly, when you make a reservation for others through this web site, we will ask your their personal information and travel preferences. You must obtain the consent of those others before providing their personal information and travel preferences in this web site, since access to viewing or changing their information will be only available through your account. Information from other sources. From time to time, we may obtain personal information about you from affiliated entities, business partners and other independent sources and may add this information into your account. Examples of the information we may receive can include your updated home address. You acknowledge and agree your total obligation and responsibility of providing true and accurate information about age, gender, first or last names of yourself and of other users that may appoint you for using this Site on their behalf.

-Using your information. We use sensitive billing information (such as cardholder name, credit card number and expiration date) for the purpose of completing the reservations that you make in our site. We use other information about you for the following general purposes: providing you with the products and services that you request, providing you with travel confirmations and updates, managing your account -including notes or bills and providing you with travel notifications, contacting you for answering to your questions and comments, measuring your interest and improving our products, services and site, informing you of products, services and special offers that may interest you, personalizing your experience in this site, asking you for information, including surveys, resolving disputes or problems or collecting due bills, preventing potentially illegal or prohibited activities, enforcing our Terms of Use, and for any other purpose to be informed when requesting information.

-Sharing your information. ULTIMATE LEISURE CLUB INC. may share and / or transfer your information and personal data to its affiliates or subsidiaries, tourist services exchange companies and select service providers that we hire, with whom we have entered into confidentiality and data protection agreements in the understanding that they may access your personal information to comply with the provisions of the services contracted for the purposes of this privacy notice.

-We may also share your information:

In response to court orders or other legal proceedings arising out of, to establish or exercise our rights to defend against legal claims, or otherwise required under applicable law. In these cases, we reserve the right to assert or waive any right or exception to assist us.

When we believe it is appropriate to investigate, prevent or take action regarding illegal activities or suspected to be illegal, to protect and defend the rights, property or safety of our company or this website, our customers or others, and in relation to our Terms of Service and other contracts.

In connection with a corporate transaction, such as a divestiture, merger, consolidation, sale of assets or in the possible event of a bankruptcy proceeding.

Except as provided above, you will be notified when your personal information will be shared with others, and will have the opportunity to choose not to share your information.

-Accessing your information. You can access and update your personal information in the 'User Profile' in this site. As the legal holder of your personal information, you may request rectification, cancellation and opposition of your information by sending your request to the email address memberservices@ultimateleisureclub.com, or by calling to the telephone number 55 5125 2410 corresponding to the department of members care , hours of operation from 8:00 to 19:00 hrs Central Time (CT). Notwithstanding the foregoing, ULTIMATE LEISURE CLUB INC. may be obliged to safeguard some or all of your personal information. Also, please note that we will retain certain information associated with your account for analytical purposes and for the integration of our records.

-Protecting your information. We want you to feel confident when using this site to book your travels, so we are committed to safeguarding the information we collect. While no website can guarantee security, we have implemented security procedures of administrative, technical and material nature as to safeguard your personal information. For example, only authorized employees have access to your personal information for specific reasons when performing their job duties.

-Changes to the Privacy Policy. We reserve the right to make changes or updates to this Privacy Policy in any time, for addressing legislative or legal updates, internal policies, and new requirements for providing our service or offering of our services or products and for market practices.

These modifications will be made available in any of the following ways: (i) they will be visible or accessible in our facilities (ii) they will be published in this website (iii) or they will be e-mailed to you to the email address you have provided.

According to the above you acknowledge that you have read the Privacy Policy of ULTIMATE LEISURE CLUB INC., the terms contained therein, and agree that the terms of such policy are reasonable. You agree that your personal information be used by ULTIMATE LEISURE CLUB INC. and / or its third party providers and distributors.

CONTACT. - If you have questions regarding the Terms and Conditions, Privacy or Reservations Policies, please call us at the phone number: 55 5125 2410, or email us to: memberservices@ultimateleisureclub.com